Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
品牌體驗:它是什麼?怎麼衡量?是否影響忠誠度? J. Jos ̆ko Brakus, Bernd H. Schmitt, & Lia Zarantonello 又被要求要讀英文小論了,以下是與品牌體驗相關的小論摘要翻譯: Brand experience is conceptualized as sensations, feelings, cognitions, and behavioral responses evoked by brand-related stimuli that are part of a brand’s design and identity, packaging, communications, and environments. 品牌體驗的概念是被品牌的設計和特性,包裝,傳播和環境引發的感覺,感情,認知和行為反應。 The authors distinguish several experience dimensions and construct a brand experience scale that includes four dimensions: sensory, affective, intellectual, and behavioral. 研究者區分數個方面的經驗,並建造一個大型的品牌體驗量表,包括四個方面:感官,情感,智力和行為。 In six studies, the authors show that the scale is reliable, valid, and distinct from other brand measures, including brand evaluations, brand involvement, brand attachment, customer delight, and brand personality. 在6項研究中,顯示出此量表是可靠的,有效的,有別於其他品牌的實施方法,包括品牌評價,品牌參與,品牌忠誠,客戶滿意度和品牌個性。 Moreover, brand experience affects consumer satisfaction and loyalty directly and indirectly through brand personali